FAQ

Orders from 1am Doll USA vary by product, so manufacturing/processing times can vary.

When viewing any of our products, look at the posted manufacturing/processing time to get accurate information about the wait time for that particular product.

 

All posted manufacturing/processing times are in working days (5 days Per Week, minus holidays).

Simple, weight and price.  The more material there is, the heavier the doll gets.  Also, as the doll grows the amount of material used increases, thus the doll’s price increases.

We are scaling down full-sized adult female bodies in an attempt to meet our customers budget and needs.  For example: Customers may have limited storage or need to hide their product from others, these are just a few reasons that these smaller products exist.

Please remember that these products were designed to fulfill fantasies.  We are in no way marketing, implying, nor condoning any illegal sexual activity.

All transactions will appear as: “1am USA Inc.” on your Credit Card/Bank Statement

Go to the order page for the doll you wish to purchase, select any options or accessories (if applicable), and add the item(s) to cart. Once the item(s) are in the cart, review your selection(s), enter your information, and enter your credit card for a safe and secure transaction.

 

Please contact us if you wish to order using PayPal, Money Order, Personal Check, or Cashiers Check.

Absolutely.  Please contact us and include the product you want to order along with all options.  Once this information is received we will send over a PayPal Invoice.

 

When paying the Invoice you have the choice to either login into your PayPal Account or you can choose to just enter your Credit Card for payment.  See the pictures below.

At 1AM USA, our customer’s privacy is very important to us.

We will not share nor sell your information to anyone.

Free shipping is included on all orders being shipped to the United States, if you are outside the U.S., please contact us so that we can verify shipping costs. In most cases if you are in a major country we can ship there at no additional charge.

Yes we can, but please contact us so we can investigate possible additional shipping fees as well as verify that your country does not have a reputation for blocking products of this nature from entering your country.

Any additional import fees and/or restrictions are entirely the customer’s responsibility.

In most cases we may have experience shipping products to your country, if we do not, we suggest posting a thread on the Doll Forum or contact your local customs/post carrier and ask about possible fees and/or restrictions.

Sorry, but we do not offer any type of financing or payment plans. We suggest contacting your credit card company, as most major credit cards offer special financing offers for up to 1-year at 0%.

Yes, your doll will be shipped in a plain brown box. There are no markings that indicate the contents inside.

Once the ordering process begins your order cannot be cancelled. However, if production has not begun on your doll we can cancel your order less a 15% cancellation fee.

Once payment is received we start the ordering process immediately. Stock dolls such as inflatable or Solid dolls have a very short processing period and custom dolls have a manufacturing period. Your doll will then be carefully packaged and shipped. Shipping to the United States takes 7 to 14 days, tracking abilities will be provided.’

 

Note: Orders from 1am Doll USA vary by product, so manufacturing/processing times can vary.  When viewing any of our products, look at the posted manufacturing/processing time to get accurate information about the wait time for that particular product.

 

All posted manufacturing/processing times are in working days (5 days Per Week, minus holidays).

No, all materials are non-toxic as well as non-hazardous.

This is nothing less than “bait and switch”. Chinese wholesale sites are notorious for stealing ours or other doll vendor website’s content and posting them as their own. If you order their product you will not receive a 1am or other high-end doll product, you will probably receive a cheap blow-up doll that looks nothing like what is represented on their site.

*The 1am guarantee* – All the dolls that are pictured on this site, will be the doll you receive to the specifications called out for that doll.

Our products are also covered by PayPal Purchase Protection

TPE and Silicone are both great materials, while Silicone is a more well known doll material , TPE is used on several popular sex products, such as the Fleshlight®.

You can read more about TPE HERE.

Both materials are soft, durable, and feel very realistic.

Sorry, due to the nature of the products sold by 1am USA, returns or refunds cannot be accepted and all sales are final.

We use major shipping companies like FedEx and DHL and these carries will not deliver to a PO Box. Both carries do offer special delivery options such as, “hold package for pickup”. Requesting “hold package for pickup”, the carrier will hold your package at a nearby store or shipping hub for order to be retrieved. Visit FedEx or DHL to review other delivery options.

Afghanistan, Algeria, Angola, Antigua and Barbuda, Argentina, Armenia Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belize, Benin, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, Brunei, Burkina Faso, Burundi, Cabo Verde, Cambodia, Cameroon, Central African Republic, Chad, Chile, Colombia, Comoros, Republic of the Congo, Democratic Republic of the Congo, Costa Rica, Cote d’Ivoire, Cuba, Cyprus, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Fiji, Gabon, Gambia, Georgia, Ghana, Grenada, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, India, Indonesia, Iran, Iraq, Israel, Jamaica, Jordan, Kazakhstan, Kenya, Kiribati, Kosovo, Kuwait, Kyrgyzstan, Lao Peoples Democratic Republic, Laos, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Macedonia, Madagascar, Malawi, Maldives, Mali, Marshall Islands, Mauritania, Mauritius, Micronesia, Moldova, Monaco, Mongolia, Montenegro, Morocco, Mozambique, Myanmar (Burma), Namibia, Nauru, Nepal, Nicaragua, Niger, Nigeria, North Korea, Oman, Pakistan, Palau, Palestine, Panama, Paraguay, Peru, Philippines, Qatar, Rwanda, St. Kitts and Nevis, St. Lucia, St. Vincent and The Grenadines, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Solomon Islands, Somalia, South Africa, South Sudan, Sri Lanka, Sudan, Suriname, Swaziland, Syria, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Tuvalu, Uganda, United Arab Emirates, Uruguay, Uzbekistan, Vanuatu, Vatican City, Venezuela, Vietnam, Yemen, Zambia, Zimbabwe,

 

If you have any other questions about product restrictions, please contact us.

Australia, Austria, Belarus, Belgium, Bulgaria,Canada, China, Denmark, Finland, France, Germany, Greece, Hong Kong, Hungary, Iceland, Ireland, Italy, Japan, Latvia, Macau, Malaysia, Netherlands, New Zealand, Norway, Papua New Guinea, Poland, Portugal, Romania, Singapore, South Korea, Spain, Sweden, Switzerland, Taiwan, UK (United Kingdom), USA (United States of America). If you country is not listed, see: “What countries are NOT covered under 1am’s Free Shipping?” and “What countries have restrictions against 1am’s products?” or contact us with any other shipping questions.

Albania, Andorra, Czech Republic, Estonia, Luxembourg, Malta, Mexico, Russia, Slovakia, Slovenia, Ukraine. If you live in one of these countries, please contact us for a shipping quotation.

If you country is not listed, see: “What countries are ARE covered under 1am’s Free Shipping?” and “What countries have restrictions against 1am’s products?”

ALL of 1am’s products can be shipped to Canada or Australia. If you have any other questions about any other product(s), please contact us.

Yes we accept Cashier’s Check or Money Order payments. Please contact us for more details on how we process this type of payment.

Yes, we can process an order from more than one payment source. Please contact us for details on how we can process this type of payment.

We can split your order total into separate invoices to meet the Bank’s/Credit Card’s daily spending limit. Please contact us for details on how we can process this type of payment.